‼️ Loop's Return Policy‼️Updated a month ago
We’re sorry to hear you’re considering returning your Loop frame, but we’re here to make the process as smooth as possible. Below, you’ll find all the information you need to return your frame under our 100-Day Worry-Free Guarantee or to address any issues you might be experiencing.
100-Day Worry-Free Guarantee
At Loop, we stand by our product with a 100-Day Worry-Free Guarantee. If you’re not 100% satisfied, you can return your frame within 100 days of purchase for a full refund. We're also here if your frame ever experiences any technical issues... browse our troubleshooting articles to find a fix or email is directly for help at [email protected].
Want to ♥️ your Loop, but experiencing issues?
Before initiating a return, we’d love the chance to help you enjoy your Loop frame to it's fullest potential! If you’re experiencing a technical issue or having a problem with your Loop:
🆘 Visit our Help Center for troubleshooting tips and step-by-step guides.
💌 Email us directly at [email protected] with details about the issue. Our team is here to assist and ensure your frame is working perfectly. We're even happy to jump on a phone call to walk you through issues personally... just email us to schedule a time!
📦 How to Request a Prepaid Return Label
If you’ve decided to return your Loop frame, here’s how to get started:
1️⃣ Reach out to us via email at [email protected] with the subject Return My Loop. Please include (feel free to copy and paste the template below):
- Order # or name/email address used to make the order:
- # of frames you are returning:
- Reason for your return (this information is greatly appreciated as it helps us grow and improve for our customers!):
2️⃣ We will email you a prepaid return shipping label for your convenience. Please email us back to let us know you have dropped off the frame so we can process a prompt refund.
📦 Helpful Tips for Shipping Your Return
Using the Original Loop Box:
- If you still have the original box, place the welcome card (or a piece of paper) under the Frame to protect it from scratches caused by accessories.
- Position the Frame with the screen facing up.
Without the Original Loop Box:
- Disconnect all accessories, including the stand, power cord, and power supply.
- Wrap the Frame separately in bubble wrap or plastic wrap for protection.
- Fill any empty spaces in the box with paper to keep everything secure during transit.
Shipping the Original Loop Product Box:
- Please avoid taping or writing directly on the original Loop box.
- Instead, place it inside another box for shipping.
💳 Refunds
Once you’ve dropped off your prepaid return box, please let us know by sending an email to [email protected]. This allows us to monitor the return process and ensure your refund is processed promptly. Once we receive your returned frame, here’s what you can expect:
Refunds are processed within 5-10 business days of receiving the frame.
The reimbursement will be allocated back to the original form of payment used for purchase.
Thank you for giving Loop a try! We’re always here to help and appreciate your feedback to make Loop even better for our customers.