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Find quick answers and step-by-step guides in the Loop Help Center. Get support for setting up your Loop digital photo frame, sending photos, and sharing with family all in one place. 

Loop Digital Picture Frame Help Center 

‼️ Loop's Return Policy‼️

Where is my Loop order? 📦

Orders & Shipping

🚨 Current Known Issues 🚨

Why aren't all of my photos/albums appearing on my Loop frame?

How to Factory Reset your Loop Frame

My Loop frame keeps rebooting or just shows a black screen

Trouble with Wi-Fi connection on Loop frame

My Loop frame is only displaying one album

2.4GHz vs 5GHz Wi-Fi Connection for Loop Frame

Loop Says it "Needs Photo Access Granted"

Why can't I see all of my phone's photos in my Loop photo library?

I signed back into the Loop app and now I don't see any of my photos

I need to change my password or email associated with my account

Troubleshooting

How to Upload & Manage Photos Using the App

How to Sync Your FamilyAlbum Favorites

How to Upload & Manage Videos Using the App

Customizing Your Loop Frame Slideshow Settings

iOS Share Sheet Functionality

Android Share Sheet Functionality

How to Connect Your Loop Frame to Wi-Fi in a Retirement Community

Can I only text photos instead of using the Loop app?

How can I organize photos on my frame?

How to Create a New Album

How to Share An Album

How to Rename an Album

Can I set my Loop to only display certain albums?

Google Photos Share Sheet

Using Your Frame

Gift Loop

Captions vs Comments

Text to Frame: An Exclusive Loop Feature

Introduction to Albums

Loop Features & Customization

I was invited to share photos to someone's Loop frame

Can I delete the app and only text photos instead?

App Only Users

Everything you need to know about your Loop digital picture frame order.

Helpful tips and step-by-step guides to resolve Wi-Fi, setup, or display issues with your Loop digital frame.

Step-by-step instructions for setting up your Loop digital frame, connecting to Wi-Fi, and getting started fast.

Explore Loop’s powerful features—learn how to customize slideshows, organize albums, text photos, and interact with captions and comments.

Have you been invited to share photos to a friend or family members frame, but you don't own one yourself? This is a great place to get started for tutorials on how to share your photos with them!

All articles

Categories

Orders & Shipping

Troubleshooting

Using Your Frame

Loop Features & Customization

App Only Users