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Find quick answers and step-by-step guides in the Loop Help Center. Get support for setting up your Loop digital photo frame, sending photos, and sharing with family all in one place. 

Loop Digital Picture Frame Help Center 

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Where is my Order? 📦

Thinking of Buying a Loop?

How Can I Set My Loop Up As a Gift?

Orders & Shipping

🚨 Current Known Issues 🚨

Why aren't all of my photos/albums appearing on my Loop frame?

How to Factory Reset your Loop Frame

My Loop frame keeps rebooting or just shows a black screen

Trouble with Wi-Fi connection on Loop frame

My Loop frame is only displaying one album

2.4GHz vs 5GHz Wi-Fi Connection for Loop Frame

Loop Says it "Needs Photo Access Granted"

Why can't I see all of my phone's photos in my Loop photo library?

I signed back into the Loop app and now I don't see any of my photos

I need to change my password or email associated with my account

My Frame's Screen Has Lines Through It

Troubleshooting

How to Upload & Manage Photos Using the App

How to Sync Your FamilyAlbum Favorites

How to Upload & Manage Videos Using the App

Customizing Your Loop Frame Slideshow Settings

iOS Share Sheet Functionality

Android Share Sheet Functionality

Google Photos Share Sheet

How to Connect Your Loop Frame to Wi-Fi in a Retirement Community

Can I only text photos instead of using the Loop app?

Using Your Frame

Gift Loop

Captions vs Comments

Text to Frame: An Exclusive Loop Feature

New Photos on Loop Settings

Loop Features & Customization

I was invited to share photos to someone's Loop frame

Can I delete the app and only text photos instead?

App Only Users

START HERE: Organizing with Albums

How to Create a New Album

How to Share An Album

How to Rename or Delete an Album

Can I set my Loop to only display certain albums?

Remove User From Album(s)

All About Albums

Everything you need to know about your Loop digital picture frame order.

Helpful tips and step-by-step guides to resolve Wi-Fi, setup, or display issues with your Loop digital frame.

Step-by-step instructions for setting up your Loop digital frame, connecting to Wi-Fi, and getting started fast.

Explore Loop’s powerful features—learn how to customize slideshows, organize albums, text photos, and interact with captions and comments.

Have you been invited to share photos to a friend or family members frame, but you don't own one yourself? This is a great place to get started for tutorials on how to share your photos with them!

Loop is proud to offer unlimited albums and unlimited contributors for our customers! Use albums to organize photos, customize sharing settings, or a combination of both!