Helpful tips and step-by-step guides to resolve Wi-Fi, setup, or display issues with your Loop digital frame.
⏰ Sleep/Wake Feature: We are aware of an issue where the sleep/wake time is not working consistently. A firmware update will be available shortly that should solve this issue!. 🔁 FamilyAlbum Syncing: FamilyAlbum identified and fixed the error on the
If your album isn't displaying all photos on your Loop frame, don't worry! Follow these steps to troubleshoot and resolve the issue. 🎄 Busy Season Note: During the holiday season (Christmas and early January), when many people are setting up new fra
If you're having trouble with your frame, or simply want to start over from the beginning then you'll need to perform a factory reset. This will restore the frame to its new out of box state but will not make any changes to your Loop account otherwis
‼️IMPORTANT‼️. 👉 If your Loop keeps powering off or won't turn on, please first make sure it is plugged in using the provider wall block into a wall outlet. We have had some customers with power issues using only the USB or plugging the frame in to
Having trouble connecting your Loop frame to Wi-Fi? Don’t worry—we’re here to help! Wi-Fi issues can be tricky because everyone’s home setup is a little different, but the steps below should get your frame back online in no time. 🔁 Restart Your Rout
If your Loop frame is only displaying photos from one album, don’t worry—this is a common issue that’s easy to fix! Here’s why it happens and how to resolve it quickly. This usually happens because someone selected a specific album on the frame's tou
How Can I Connect My Loop Frame If My Wi-Fi Router Uses 5 GHz?. Our Loop frame is designed to connect specifically with 2.4 GHz Wi-Fi networks. While some newer devices and routers run on 5 GHz, we chose 2.4 GHz to ensure that Loop works seamlessly a
To make the most of your Loop app, it needs permission to access your photos. This allows you to easily upload and share your favorite moments with your Loop frame. If you accidentally denied this permission when setting up the app, here’s how you ca
When you first set up your Loop app, it asks for permission to access your photos. This allows you to easily upload and share your favorite moments with your Loop frame. If you accidentally denied this permission (or set it to partial access) when se
I logged back in, and all my photos are gone! 🫣. If you recently signed into the app and noticed a large number of your photos and albums are missing, don’t worry! This might have happened if you accidentally created a new Loop account instead of si
No worries—happens to the best of us. Here’s what to do:. Open the Loop app on your phone. Tap Menu > Account > Sign out of Loop. On the login screen, tap “Forgot Password”. Enter your email and check your inbox for a reset link. 🔁 Didn’t get the em