Orders & Shipping
Everything you need to know about your Loop digital picture frame order.
100-Day Happiness Guarantee
Whether you’re thinking about buying a Loop or already have one, we want you to feel confident in your decision with our return policy. Our 100-Day Worry-Free Guarantee means you can try Loop at home, risk-free. If you’re considering returning your f
Where is my Order? 📦
Once you place an order on loopfamily.com, our fulfillment center jumps into action! It typically takes 1-3 business days to process your order, especially during busy times like the holidays. As soon as your order is processed and ready to go, we’ll
Thinking of Buying a Loop?
We get it — a digital frame is more than just a gadget; it’s how your family stays connected. 💛 This page covers the questions people usually ask before they buy — from setup and photo sharing to who it’s best for and what makes Loop different.
How Can I Set My Loop Up As a Gift?
Gifting a Loop frame can look a little different depending on who will manage the frame after it’s gifted. Below are the two most common scenarios and the best way to set each one up—plus what to do if a frame needs to be reset. Note: We know gifting